This Master Service Agreement (“Agreement”) is a legally binding contract between Blue Crane (“we,” “us,” or “our”) and the individual or entity subscribing to or accessing our services (“User,” “you,” or “your”).
By creating an account, accessing the Digital Compliance Vault, or engaging our Digital Growth Agency, you explicitly acknowledge that you have read, understood, and agree to be bound by every clause herein. Acceptance of these terms is a mandatory prerequisite for account creation and continued use of any Blue Crane service.
Section 2
Privacy Policy (PIPEDA Compliance)
Blue Crane is fully compliant with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information Collection: We collect Account Details (necessary for subscription management) and Compliance Documentation (safety certificates, WSIB records, insurance documents, vehicle maintenance logs, and daily receipts).
Data Usage: Your data is used strictly to automate alerts, organize documents for field access (including offline mode), and generate compliance reports. We do not sell your personal or business data.
Third-Party Sharing: Information is only shared when you explicitly choose to do so, such as utilizing “Auditor Mode” to show records to an inspector or emailing a compliance report directly from the app.
Section 3
Security Policy
Blue Crane employs enterprise-grade security protocols to protect the integrity of your business records.
Bank-Level Encryption: All data is encrypted at rest and in transit using AES-256 encryption.
Ontario Data Residency: All primary data storage and backups are maintained within Ontario-based Google Cloud data centers.
Infrastructure Audits: Our systems run on infrastructure independently audited for SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27018 compliance.
Access Control: User access is protected via secure authentication. You are solely responsible for securing your own devices. Blue Crane is not liable for breaches resulting from stolen hardware or compromised passwords on the User’s end.
Section 4
Electronic Signature Consent
By using Blue Crane, you consent to conduct business electronically.
Legal Validity: Pursuant to Ontario’s Electronic Commerce Act, you agree that electronic signatures, digital initials, and “click-to-accept” actions carry the same legal weight as a handwritten signature on paper.
Record Access: You acknowledge that you can access, download, and print your signed documents via the Digital Compliance Vault at any time during your active subscription.
Section 5
Data Retention Policy
We maintain a strict data lifecycle to protect your privacy and limit unnecessary liability.
Active Accounts: We retain your documents for as long as your account is in good standing.
The 30-Day Grace Period: Upon subscription cancellation or termination, you are granted 30 days to export your data.
Permanent Deletion: On the 31st day following cancellation, all Compliance Documentation (including safety certs, WSIB records, and receipts) is permanently purged from our servers.
No Recovery: Once data is purged, it cannot be recovered. Blue Crane is not responsible for data loss occurring after this 30-day window.
Section 6
Acceptable Use Policy
To maintain the integrity of the platform, you agree to the following rules:
No Fraudulent Documents: You are strictly prohibited from uploading altered, photoshopped, or fraudulent safety certificates, insurance records, or receipts.
No System Abuse: You may not attempt to scrape data, reverse-engineer the offline-sync technology, or introduce malware to the system.
Compliance Duty: You may not use the app to bypass legal safety requirements or deceive regulatory bodies.
Enforcement: Violation results in immediate account termination without a refund and, where applicable, a report to the Ministry of Labour or local law enforcement.
Section 7
Refund Policy
No Refunds: All fees paid to Blue Crane (including monthly subscriptions and Growth Agency setup fees) are non-refundable.
Billing Cycles: Subscriptions are billed in advance. If you cancel mid-month, you retain access until the end of that cycle. No pro-rated refunds will be issued.
Service Disruption: Blue Crane does not provide refunds or credits for scheduled maintenance or third-party network outages (SMS/Cloud failures).
Section 8
Compliance Responsibility
Blue Crane is an administrative tool, not a safety consultant, legal advisor, or regulatory authority.
Ultimate Responsibility: You maintain 100% legal and financial responsibility for workplace safety, WSIB compliance, insurance validity, crew certifications, and adherence to all Ontario and Canadian laws.
Notification Failures: Reminder alerts (90/60/30 days) are provided as a convenience. We do not guarantee delivery. A failure to receive a notification—regardless of cause—does not excuse you from legal obligations, fines, or workplace incidents.
Section 9
AI “Smart Scan” & Mandatory Verification Duty
Our Smart Scan feature uses AI to assist in data entry.
Zero AI Data Retention: Data is processed instantly and is never stored or trained on by the AI engine.
Verification Duty: AI can make mistakes. Users have a mandatory, non-delegable duty to review and verify every date, name, total, and category extracted by the AI. Blue Crane is not liable for fines, work stoppages, or losses resulting from AI extraction errors, regardless of original document clarity.
Section 10
Digital Growth Agency Terms
No Guaranteed ROI: For web design and SEO services, we make no guarantee regarding the specific number of leads, phone calls, or revenue generated.
Independent Provider: Nothing in this Agreement creates a partnership, joint venture, or agency relationship. Blue Crane is an independent service provider.
Third-Party Platforms: We are not responsible for changes to third-party algorithms (Google, Facebook) that may affect your visibility.
Section 11
Intellectual Property
Our Property: Blue Crane owns all rights, titles, and interests in the app, code, branding, and proprietary “Smart Scan” workflows.
Restrictions: You are granted a limited license for internal business use only. You may not reverse-engineer, scrape, copy, or resell our technology.
Section 12
Limitation of Liability & Settlement Cap
To the maximum extent permitted by Ontario law, Blue Crane’s total aggregate liability for any and all claims shall not exceed the total amount of fees you paid to Blue Crane in the six (6) months prior to the incident.
We are never liable for indirect, incidental, or consequential damages, including but not limited to lost profits, lost contracts, work stoppages, or government or safety fines.
Section 13
Indemnification
You agree to indemnify, defend, and hold harmless Blue Crane and its founders from any claims, losses, or legal fees (including full attorney’s fees) arising from:
Your breach of these terms;
Your failure to maintain business compliance; or
Any fraudulent or illegal activity conducted via your account.
Section 14
Statute of Limitations & Legal Venue
Time to Sue: Any legal claim against Blue Crane must be filed within one (1) year of the incident or be forever barred.
Jurisdiction: This Agreement is governed by Ontario law. All disputes shall be heard exclusively in the courts of Hamilton, Ontario.
Dispute Resolution: The parties agree to attempt good-faith mediation before commencing litigation, in accordance with the Arbitration Act, 1991 (Ontario).
Section 15
Entire Agreement, Severability & Survival
Entire Agreement: This document supersedes all prior agreements. Oral promises or emails not incorporated herein are not legally binding.
Severability: If any part of this Agreement is found unenforceable, the remainder stays in full effect.
Survival: Sections 4, 5, 8, 9, 12, 13, and 14 survive the termination of this Agreement.
By signing below or clicking “I Agree” in the Blue Crane app, you confirm you have the authority to bind your company to these terms. You acknowledge your mandatory duty to verify AI-extracted data and your ultimate responsibility for job site compliance.