Never miss a call, a text or a chat. Blue Crane Works, in Hamilton, sets up three AI agents that answer for your business when you cannot: one on your phone, one on your texts and one in a chat box on your website. Each one gathers the customer's details and sends them straight to you.
Blue Crane Works, in Hamilton, Ontario, sets up three AI agents: a voice agent for the phone, a text agent for texts and a chat agent for the website. Each says it is an AI, answers only from facts the owner approves, and sends the owner the customer's name, contact and need, with a good time to call back if they give one. The chat agent runs on a client's website today, the voice agent on our own line, and the text agent is built to order.
Verified against our own live line, a client's live chat agent and Microsoft's Azure documentation
Each one greets the customer as your business's assistant, answers from your facts, asks one thing at a time, and gets a name, a way to reach them and the job. These are examples from a made-up plumber, written the way each agent talks. Press play to hear the greeting in Harper's voice, the one on our own line.
Answers your phone in a natural voice when you cannot, on your own number or a new local one of its own.
Voice agent Thanks for calling Mason Plumbing. This is Harper, the virtual assistant. How can I help?
Caller There's water coming through my kitchen ceiling.
Voice agent I'm sorry, that sounds stressful. Can I get your name and the best number to reach you?
Price Quoted in writing
Answers texts to your business number, day or night, in short replies, one question at a time.
Customer Hi, do you clear drains in Ancaster?
Text agent We do. This is the Mason Plumbing assistant. Which drain is it?
Customer Kitchen sink, it's backing up.
Price Quoted in writing
A chat box on your website that answers visitors from facts you approve and takes their details for you.
Visitor Do you install tankless water heaters?
Chat agent Yes, supply and install. I can have the plumber call you with a price. What's your name?
Price $50 a month on a managed website
The voice agent answers your phone, the text agent answers texts to your business number, and the chat agent answers in a chat box on your website. All three work the same way underneath: a written brief you approve, a short conversation, and a message to you with the customer's details. Where they differ is where the customer reaches them, and how far along each one is.
| Voice agent | Text agent | Chat agent | |
|---|---|---|---|
| Where it answers | Your business number, or a new local number of its own | Texts to your business number | A chat box on every page of your website |
| What the customer gets | A natural voice, about two seconds to each reply, and a thank-you text | Short text replies, one question at a time | Answers on the page, from facts you approve |
| What you get | A text with the name, the number read back, the need, how urgent and where, plus the transcript | A text with the customer's details and what they need | An email with the name, a way to reach them and what they need, and a record in your office app if you have one |
| Running today | On Blue Crane's own line, 289-769-9808; not yet for a client | Not yet. We build it for your number when you order it | On a client's website, sending real enquiries to the owner |
| Price | Quoted in writing | Quoted in writing | $50 a month on a managed website |
Yes, the voice agent: call 289-769-9808. That is Harper, Blue Crane's own voice agent, answering for us. Ask what we do or what a website costs and leave your name and number; it texts the message to Trevor the same way it would text you. The chat agent is running on a client's website, sending real enquiries to a real owner, so we show it to you on a call rather than send you there to test it. The text agent is built for your number when you order it, so there is nothing to try yet, and we will not pretend otherwise.
A chat box on a client's website that answers visitors from facts the owner approved, never gives a price or a date it was not given, takes a name, one way to reach them and what they need, and sends it to the owner by email and into their office records. Its window says it is an automated helper, not a person.
Answers Blue Crane's own number in a natural voice, about two seconds from the caller stopping to the reply in our test calls, takes the message and texts it when the call ends. Not yet answering for a client.
Answers texts to your business number in short replies, one question at a time, and texts you a summary. Built for your number when you order it. The opt-out it needs already runs in our texting system: anyone who texts STOP is stopped, and the consent record is kept.
Every agent answers from a written brief of your services, areas, hours and what it may say about prices. You approve every line, and anything the brief does not cover, the agent says the team will confirm.
A text to your phone, an email, or a record on the right customer in your app, whichever suits how you work.
Each agent passes on when suits the customer, if they say. Putting the visit straight into your calendar is connected for each business and quoted in writing.
The chat agent has a published price. The voice agent and the text agent are priced for each business in writing, before anything is signed. All three go on the same monthly bill as your website or app.
Voice agent
Quoted in writing
Quoted for your call volume and setup before anything is signed.
Answers your phone.
Text agent
Quoted in writing
Built for your number, quoted before anything is signed.
Answers your texts.
Chat agent
$50 a month
On a managed website, scoped in writing and added to the same monthly bill.
Answers your website.
Hear the voice agent first: call 289-769-9808, or book a 30-minute call. Prices in CAD, plus HST. Existing clients keep the rate they signed.
Not on their own, today. Each agent finds out what the customer needs and passes on when suits them, if they say, so you can call back with a time. Putting the visit straight into your calendar is the part we connect for each business, to the calendar in your app, scoped and quoted in writing. Until that is connected, an agent never promises a time or a slot: it tells the customer the team will confirm.
Yes, every time. The voice agent introduces itself as a virtual assistant in its greeting and says plainly that it is an AI if anyone asks. The chat agent's window says it is an automated helper, not a person. The text agent is built to introduce itself as your business's assistant in its first reply. None of them is set up to pass for a person, and none of them invents a name, a number or a price it was not given.
Conversations are not processed in Canada. The voice agent and the chat agent run on Microsoft Azure in the United States (the East US 2 region), on what Microsoft calls Global deployments, which Microsoft says may be processed in any Azure region. Calls and texts are carried by Twilio. The audio of a call is not recorded; the transcript and the message are kept by Blue Crane and sent to you. The chat agent sends its enquiries to you, and what it keeps is written into your privacy policy before it goes live.
All of it is governed by Canadian privacy law, PIPEDA, and texts follow Canada's anti-spam law, which is why STOP always works. What callers to our own line are told is in our privacy policy.
Each agent works on its own, and each one fits what we already build. On a managed website the chat agent sits on every page for $50 a month, and the phone number on every page can be the one the voice agent answers. In a custom application each call arrives as a record on the right customer, with the transcript beside it. The phone side, with its three setups (answer every call, ring you first, or transfer during your hours), is covered in full on the AI receptionist page.
Trades and local businesses that lose work when nobody answers: plumbers, roofers, heating and electrical shops, contractors, cleaners, flooring and finishing companies, clinics and studios. Available to businesses in Hamilton, Stoney Creek, Ancaster, Dundas, Waterdown, Burlington, Grimsby and Brantford, and remotely anywhere in Ontario.
A 30-minute call, no commitment, straight answers from the person who built the system. Hamilton based.
Book a 30-minute call